How can I contact you?

You can contact us by phone, email or web chat. Our phone and web chat open times are as follows:
Mon to Friday : 9am – 5pm
Telephone : 01799 243020
Email :

Do I have to register to use DigiiStore?

To make a purchase, you must have an account with DigiiStore. This can be done during at any time before a purchase is made, including at the checkout. Signing up makes you eligible for DigiiPoints, which can be redeemed for money off future purchases.

What if I haven’t received my order?

For digital codes, you can expect it in either your inbox or the inbox of your recipient immediately after payment has been accepted. If your code is being sent as a physical gift, please refer to the delivery information you made when you placed your order.

If for any reason your code is not received with 2 working days, please contact us.

What if my code doesn’t work?

If your code does not work for any reason, please contact us. Please note that all codes are for one-time redemption only.

Where can I view my previous orders?

Click onto “MY ACCOUNT” to see your order history tab, located on the left.

How can I Redeem my code?

Instructions for how to redeem each code is displayed on the relevant product page. If you require further assistance, please contact us.

What is your refund policy?

Unfortunately, we cannot offer refunds on any codes.

What is your Privacy Policy?

You can find a link to our Privacy Policy in the footer section of our site.

What are your Terms and Conditions?

You can find a link to our Terms and Conditions in the footer section of our site.

When do the codes expire?

All codes will expire from 2 years after they are purchased, unless stated otherwise.

Which payment methods do you accept?

We accept payment by most debit and credit cards.

What are DigiiPoints?

DigiiPoints is DigiiStore’s loyalty program. On qualifying purchases, you will receive DigiiPoints that will be redeemable against your future purchases from DigiiStore.

Where can I view my DigiiPoints balance?

Your DigiiPoints are shown on a handy counter on the top right of the website when you are logged in. If you require more information regarding DigiiPoints, please go to the ‘DigiiPoints’ tab on the left.

When do DigiiPoints expire?

Your DigiiPoints will last as long as you continue to use your DigiiStore account. If your account is inactive for 3 years then your account will be closed and your points will be cancelled.